Crawford & Co.

  • Credit and Collections Analyst

    Posted Date 2 months ago(1/9/2019 10:52 AM)
    Requisition ID
    Job Locations
    US-GA-Peachtree Corners
    Position Type
    Regular Full-Time
    Finance & Accounting
    Business Unit
    Crawford Claims Solutions
  • Excellence In Everything We Touch

    CrawCo Ole Miss

    Position Summary

    Support and assist Billing and Collections Manager in various tasks such as performing detailed data analysis of Unbilled and Billed Accounts Receivable, and collections for various business units. Partner with subject matter experts, as well as domestic and international managers to improve collections and DSO performance.


    • Responsible for generating the quantitative Accounts Receivable analysis necessary for data-driven business recommendations.
    • Works with leadership to identify data and reporting needs
    • Prepares monthly A/R financial and periodic client billing reports.
    • Analyzes accounts receivables and collections data, in search of trends and patterns to improve Interim Billing, Collections, and DSO results.
    • Work with clients to ensure billing is set up correctly. Revise or customize deliverables specific to client requirements.
    • Works with business units and customers to ensure invoices are paid within terms.
    • Initiates and provides training to employees for improving their billing, and collection effectiveness along with knowledge of Excel, Word; and Crawford billing systems.
    • Monitors efforts to answering branch/department and client inquiries in a prompt and gracious manner.
    • Works on queries with diverse and varied scope. Complete thorough research, then prepare thorough client friendly deliverables.
    • Provides guidance to better understand, resolve and answer billing inquiries, payment issues, and contract compliance matters.
    • Drives continuous advancement in billing efficiency, process improvement, and accuracy to all business units.
    • Monitors the A/R exposure of established accounts and brings irregularities to the attention of the manager as appropriate.
    • Develops and maintains relationships with business units/clients to ensure and improve payment timeliness.
    • Researches customer payment trends where issues exist.
    • Upholds the Crawford Code of Conduct.


    • Bachelor’s degree in Business, Finance or related field or the equivalent combination of education and experience.
    • A minimum of three years of data analysis, billing, collections and accounts receivables experience.
    • Working knowledge of business analysis concepts, reporting methods and general business practices and procedures.
    • Advanced working knowledge of Microsoft office and Peoplesoft skills are required.
    • Working with large amounts of data.
    • Legal-X and Tymetrix (T360)
    • Property and Casualty Insurance or Independent Adjuster Company experience a plus.
    • Excellent quantitative analysis skills and the ability to create conceptual frameworks enabling the analysis of varied business problems
    • Must be able to analyze and interpret data to develop recommendations
    • Ability to clearly communicate analysis and complex concepts to non-subject matter experts orally and in writing
    • Must be detailed oriented, accurate and have a sense of urgency in completing multiple assignments

    About Us

    People taking care of people. It’s that simple. At Crawford & Company, we treat our clients’ policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.

    We are guided by our collective value system: RESTORE.

    At Crawford, we:

    • Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
    • Are Empowered to advance the company mission and take ownership of our individual career progression.
    • Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
    • Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
    • Are One Crawford, embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.
    • Give Recognition, participating in an environment where people are rewarded for jobs well done.
    • Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

    We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at

    In addition to a competitive salary, Crawford offers you:

    • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
    • On-going training opportunities through every stage of your career
    • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

    Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.


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