Crawford & Co.

  • Disability Benefit Assistant

    Posted Date 2 weeks ago(11/29/2018 3:07 PM)
    Requisition ID
    Job Locations
    Position Type
    Regular Full-Time
    Business Unit
  • Excellence In Everything We Touch

    Broadspire Accident and Health

    Position Summary

    Provide administrative support for the department management of disability claims, including copying claim files and other copy requests, sorting mail, filing documents in claim files, medical records requests, making member address changes and other tasks as needed. Able to review claim documents for completeness and follow up to secure missing information. Deliver responsive customer service to claimants, treating providers, and disability staff. Enter all relevant information on disability and absence claims into customized database.


    • Provide administrative support for the department's management of disability and absence claims including the set-up and distribution of new claims.
    • Handle routine phone inquiries from, or to, disability claimants and/or respective clients.
    • Contact treating providers to determine the existence and availability of information relevant to claims, and requests medical records.
    • Secure follow up information on appointments and other documents required to complete the disability determination process
    • Prepares claim histories of documents received to arrange for peer reviews
    • Update client specific systems with information
    • Other job duties as required.



    • A high school diploma or equivalent work experience is required.
    • One (1) year previous experience providing administrative support within a claims environment.  
    • Experience in FMLA/STD/LTD/Worker’s Comp is preferred.  
    • Attention to detail and accuracy.
    • Working knowledge of medical terminology.
    • Ability to prioritize tasks to meet multiple and changing deadlines.
    • Strong telephone, written and verbal communication skills, and interpersonal skills to exchange information with a variety of professional and non-professional customers.  
    • Working knowledge of personal computers with ability to use standard word processing software applications.  
    • Strong problem solving ability with good organization skills and ability to work well in a team environment.


    About Us


    Think all TPAs are the same? Think again. With Broadspire, our leading global third-party administrator (TPA), Crawford & Company is the consultative outsourcing partner that adapts to businesses’ needs and challenges at any point of the claims processing journey. We offer casualty claim and medical management services to assist large organizations in achieving their unique goals, increasing employee productivity and reducing the cost of risk through professional expertise, technology and data analytics.

    As part of the One Crawford family, Broadspire brings together the best and brightest people in the industry to deliver smart, thoughtful solutions to our clients, and we are guided by our collective value system: RESTORE.

    At Crawford, we:

    • Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
    • Are Empowered to advance the company mission and take ownership of our individual career progression.
    • Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
    • Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
    • Are One Crawford, embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.
    • Give Recognition, participating in an environment where people are rewarded for jobs well done.
    • Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

    We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at

    In addition to a competitive salary, Crawford offers you:

    • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
    • On-going training opportunities through every stage of your career
    • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

    Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.