Crawford & Co.

  • Disability Implementation Manager

    Posted Date 2 months ago(10/8/2018 3:29 PM)
    Requisition ID
    Job Locations
    Position Type
    Regular Full-Time
    Business Unit
  • Excellence In Everything We Touch

    Broadspire Claims

    Position Summary



    Works in tandem with the Management of Disability Leave and Implementation Operations to facilitate implementation of services for standalone and integrated programs.





    • Acts as a consultant and central coordination contact for assigned clients, Broadspire entities, and outside consultant/vendors during the pre event, at event and post event phases of implementation projects. 
    • Coordinates the efforts of the project teams to deliver results within expected time frames by setting and enforcing project philosophies, encouraging and recognizing teamwork, and creatively and positively addressing cultural challenges.  Empowers team members to identify and implement business solutions.
    • Assists in the development and coordination of customized integrated process flows with assigned clients, acting as a liaison internally and externally to communicate process enhancements.
    • Identifies project tasks, in order to develop project plan and assign proper delegation.  Coordinates and monitors team members to ensure timely completion of delegated tasks reporting said progress to Management.
    • Assists in the successful implementation process for assigned accounts.  Monitors and evaluates effectiveness of implementation and develops strategies for continuous quality improvement. 
    • Coordinates the work activities of team members on the project team.
    • Develops, coordinates and assists with client training needs.   Completes related projects as necessary to enhance program implementations.
    • Performs other related duties as required.




    • Bachelor‘s degree
    • 5-7 years experience in disability management, worker’s compensation, or health care environment, with significant time spent performing project management and managing others. 
    • Project Management Professional (PMP) a plus.
    • Understanding of disability management programs and worker’s compensation industry is a must. 
    • Strong knowledge of insured and self insured disability programs necessary. 
    • Large scale project management experience required. 
    • Knowledge of Broadspire product lines preferred.
    • Excellent negotiation, presentation, decision making, follow through and leadership talents a must.  
    • Must demonstrate proficiency in directing others in the following disciplines:
    • Disability Leave Claims Administration
      • Worker’s Compensation Claims Administration
      • Banking and Financial
      • Systems, including testing
      • Telephony
    • Must have strong knowledge of software productivity tools (i.e., spreadsheet, word processing, Microsoft Project and data base applications), possess excellent written and oral presentation skills, and have strong analytical and problem solving skills


    About Us


    Think all TPAs are the same? Think again. With Broadspire, our leading global third-party administrator (TPA), Crawford & Company is the consultative outsourcing partner that adapts to businesses’ needs and challenges at any point of the claims processing journey. We offer casualty claim and medical management services to assist large organizations in achieving their unique goals, increasing employee productivity and reducing the cost of risk through professional expertise, technology and data analytics.

    As part of the One Crawford family, Broadspire brings together the best and brightest people in the industry to deliver smart, thoughtful solutions to our clients, and we are guided by our collective value system: RESTORE.

    At Crawford, we:

    • Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
    • Are Empowered to advance the company mission and take ownership of our individual career progression.
    • Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
    • Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
    • Are One Crawford, embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.
    • Give Recognition, participating in an environment where people are rewarded for jobs well done.
    • Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

    We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at

    In addition to a competitive salary, Crawford offers you:

    • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
    • On-going training opportunities through every stage of your career
    • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

    Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.


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