Crawford & Co.

  • Account Specialist

    Job Locations US-FL-SUNRISE
    Posted Date 2 weeks ago(2 weeks ago)
    Requisition ID
    2018-4828
    Position Type
    Regular Full-Time
    Category
    Sales & Marketing
    Business Unit
    Broadspire
  • Excellence In Everything We Touch

    Broadspire Sales and Marketing

    Position Summary

     

    Under the supervision of the Regional Vice President - Client Services, maintains market share by providing excellent customer service and account management to small and medium size Broadspire clients. Manages assigned accounts by analyzing, directing and coordinating the service needs of these clients including those related to claim handling, loss data, cost containment, billing, collections and other services. Pursues increased market share by selling additional service to existing client programs. Assists Broadspire Account Executive’s with their account responsibilities.  

     

    Responsibilities

     

    • Handles all aspects of new client set up coordinating activities with the client, broker, carrier, and Broadspire departments to ensure appropriate delivery of service.
    • Maintains contact with clients to identify opportunities and develops action plans to drive success.
    • Provides ongoing orientation of client personnel in Broadspire methodology, systems and procedures.
    • Monitors renewal of contracts for small and midsize clients including pricing proposal preparation and negotiations.
    • Updates Client Service Instructions to ensure accuracy, communicating same to internal Broadspire Claims Staff and other departments. 
    • Identifies, pursues and closes opportunities for sales of additional services to assigned client programs.
    • Monitors and analyzes trends in client loss costs and claims management service results, reviewing them with the client/broker/carrier as appropriate.
    • Updates internal reporting systems, such as Salesforce.com, Miller Heiman Program Documents, Pricing Workbooks and Client Service Instructions.  
    • Works with the Strategic Outcomes unit to prepare, analyze and present meaningful benchmark statistical reports for assigned client programs. 
    • Coordinates and oversees completion of client service plans and project activity with designated staff.
    • Develops diary system for statistical/data review and correction, and maintains follow-up communications.
    • Evaluates program handling and claims performance of technical personnel and resolves issues uncovered.
    • Develops action plans for improvement of product delivery.
    • Assists with billing and collections.
    • Works with Sales personnel by assisting with marketing to small and midsize prospects.
    • Develops and maintains positive working relationships with Sales, Claims, Medical Management service units, IT and other internal Broadspire partners.
    • Develops and maintains positive working relationships with partner insurance carriers, brokers, consultants and vendors assuring high levels of satisfaction are achieved.
    • Keeps Regional Vice President – Client Services informed both verbally and in writing of activities and results within designated area of responsibility.
    • Upholds the Crawford Code of Conduct at all times.
    • Assists Broadspire Account Executives with the above listed (and other responsibilities) under the direction of the Vice President – Client Services. 

     

    Requirements

     

    • Bachelor's degree or an equivalent combination of education and experience.

    • Minimum 3 years of progressive TPA, Insurance Carrier, or Brokerage experience in claims management, loss control, or underwriting, or the equivalent in related work experience, demonstrating the ability to handle accounts profitably.

    • Must complete the Associate in Risk Management series (ARM 54, 55, 56) of the Insurance Institute of America within five (5) years of starting in position.

    • Claim product and service knowledge.

    • Strong negotiating techniques.

    • Knowledge of Broadspire products and services, general insurance principles, terminology, and customs.

    • Understanding of the insurance/TPA industry and market place.

       

     

    About Us

    Think all TPAs are the same? Think again. With Broadspire, our leading global third-party administrator (TPA), Crawford & Company is the consultative outsourcing partner that adapts to businesses’ needs and challenges at any point of the claims processing journey. We offer casualty claim and medical management services to assist large organizations in achieving their unique goals, increasing employee productivity and reducing the cost of risk through professional expertise, technology and data analytics.

    As part of the One Crawford family, Broadspire brings together the best and brightest people in the industry to deliver smart, thoughtful solutions to our clients, and we are guided by our collective value system: RESTORE.

    At Crawford, we:

    • Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
    • Are Empowered to advance the company mission and take ownership of our individual career progression.
    • Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
    • Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
    • Are One Crawford, embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.
    • Give Recognition, participating in an environment where people are rewarded for jobs well done.
    • Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

    We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com.

    In addition to a competitive salary, Crawford offers you:

    • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
    • On-going training opportunities through every stage of your career
    • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

    Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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