• Regional Sales Manager

    Job Locations US-MA-Dedham
    Posted Date 7 days ago(7/9/2018 3:02 PM)
    Requisition ID
    Position Type
    Regular Full-Time
    Sales & Marketing
    Business Unit
    Crawford Claims Solutions
  • Excellence In Everything We Touch

    Craw logo

    Position Summary



    Enhances customer satisfaction and increases sales and claims assignment opportunities through establishment of customer relationships. Performs account management activities in support of the Service Region business development and client retention objectives.  





    • Assists Managing Director and appropriate National or Regional Account Executive in managing existing accounts in assigned geographic area;
    • Establishes relationships with client Regional Offices in order to pull national Preferred Vendor program business through to the regional level;
    • Calls on Regional and Local Offices of major insurance companies independently or in conjunction with Managing Director/SVP National Claim Operations/National Account Executives;
    • Prospects for new regional business with potential clients such as municipalities or other government entities, guaranty funds, MGAs, state, regional and mutual insurance carriers;
    • Reports potential for opportunity to the Managing Director/ SVP National Claim Operations/National Sales Manager;
    • Maintains scheduled telephone and/or personal contacts with client regional offices;
    • Serves as a liaison between clients and branch offices for quality, timeliness or other claims handling issues; follows up with client to ensure claims issues have been corrected;
    • Provides a strong market presence by actively participating in local claims associations and regional conferences;
    • Upholds the Crawford Code of Business Conduct at all times; and participates in special projects or perform duties in other areas as requested.
    • Regularly interacts with regional claims personnel of national insurers; occasionally interacts with Managing General Agents, risk management personnel in government entities, claims personnel of state and regional carriers, Crawford Managing Directors and sales personnel; and most contacts involve exchange of information and persuasion.




    • Bachelor’s degree required preferably in marketing.
    • One year casualty, property or workers’ compensation claims handling experience; or an equivalent combination of education and experience.
    • Prior sales experience preferred.
    • Ability to operate a company vehicle and maintain a valid, operational driver's license
    • Understanding of insurance terminology, practices and the claims handling process;
    • Strong verbal communication skills;
    • Ability to be persuasive;
    • Good time management skills and ability to work well independently;
    • Strong commitment to client satisfaction; and
    • Strong understanding of the sales and marketing process.
    • Must complete continuing education requirements as outlined by Crawford Educational Services


    About Us


    People taking care of people. It’s that simple. At Crawford & Company, we treat our clients’ policyholders like our own, helping to restore and enhance lives, businesses and communities at all points of the claims management process. Combining a legacy of nearly 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted to our commitment to putting people first.

    We are guided by our collective value system: RESTORE.

    At Crawford, we:

    • Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
    • Are Empowered to advance the company mission and take ownership of our individual career progression.
    • Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
    • Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
    • Are One Crawford, embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.
    • Give Recognition, participating in an environment where people are rewarded for jobs well done.
    • Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

    We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com.

    In addition to a competitive salary, Crawford offers you:

    • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
    • On-going training opportunities through every stage of your career
    • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

    Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.


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