• Construction Client Services Operations Manager

    Job Locations US-TX-Dallas
    Posted Date 2 weeks ago(7/3/2018 2:51 PM)
    Requisition ID
    Position Type
    Regular Full-Time
    Business Unit
  • Excellence In Everything We Touch

    Broadspire Claims

    Position Summary



    Performance-driven support professional with comprehensive construction industry experience to assist Construction management, sales, account executives, and internal technical consultants in planning, organizing, directing, and participating in the development, installation, and maintenance of specialized construction insurance protocols and procedures to provide quality products and services to construction carriers, brokers, and clients. Establish standards to effectively produce accuracy, efficiency and productivity.





    • Develops and maintains processing protocols and procedures specific to construction carriers and brokers that are also in tandem with internal standard best practices.
    • Assists AE’s to ensure consistency, direction, quality, and accuracy of performance and integration of all Broadspire products and services for the construction business segment as it pertains to administrative services.
    • Assists in development of key deliverables to construction clients.
    • Assists in development and execution of construction industry practice strategies as it relates to administrative areas for construction opportunities.
    • Manages overall quality of construction, specific administrative processes, and the loading of administrative data in various internal systems.
    • Works closely with internal technical consultants to provide effective, efficient, productive process to produce timely service delivery and data accuracy.
    • Provides assistance to marketing personnel for complex new client engagements and RFP’s in areas of administrative support, specification design, and pricing as needed.
    • Assist AE’s in informing carriers, brokers, and clients of available enhancements and other improvements in the administrative process.
    • Upholds the Crawford Code of Conduct




    • Bachelor’s Degree (or equivalent in directly related experience)
    • Valid Driver’s License
    • Minimum of 10 years construction industry experience assisting management, sales, account executives, and internal technical consultants in planning, organizing, directing, and participating in the development, installation, and maintenance of specialized construction insurance protocols and procedures.
    • Knowledge of associated/relative departments’ rules & regulations are required.
    • Effective written & oral communications skills are essential.
    • Effective interpersonal skills are essential.
    • Ability to handle multiple tasks, exhibit flexibility, meet deadlines through appropriate prioritization & decision-making skills is essential.


    About Us


    Think all TPAs are the same? Think again. With Broadspire, our leading global third-party administrator (TPA), Crawford & Company is the consultative outsourcing partner that adapts to businesses’ needs and challenges at any point of the claims processing journey. We offer casualty claim and medical management services to assist large organizations in achieving their unique goals, increasing employee productivity and reducing the cost of risk through professional expertise, technology and data analytics.

    As part of the One Crawford family, Broadspire brings together the best and brightest people in the industry to deliver smart, thoughtful solutions to our clients, and we are guided by our collective value system: RESTORE.

    At Crawford, we:

    • Respect our culture of integrity and ethical behavior, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
    • Are Empowered to advance the company mission and take ownership of our individual career progression.
    • Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
    • Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
    • Are One Crawford, embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.
    • Give Recognition, participating in an environment where people are rewarded for jobs well done.
    • Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

    We believe in leading by example – at work and in our communities. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in mission, vision and values. Learn more at www.crawfordandcompany.com.

    In addition to a competitive salary, Crawford offers you:

    • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
    • On-going training opportunities through every stage of your career
    • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

    Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.



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