• Claims Services- Implementation Manager

    Job Locations US-GA-Norcross
    Posted Date 3 weeks ago(5/31/2018 5:10 PM)
    Requisition ID
    Position Type
    Regular Full-Time
    Business Unit
    Crawford Claims Solutions
  • Excellence In Everything We Touch

    Craw logo

    Position Summary


    Provides oversight and coordination of research, analysis, and development for implementation of new products, services for clients and new reporting developments. Orchestrates effectively to integrate on new products and client services.  Effectively manages projects to ensure on time completion and that they remain within scope.





    • Organizes and provides status updates while keeping key stakeholders informed and engaged.
    • Tracks project performance, specifically to analyze the successful completion of short and long term goals.
    • Meets budgetary objectives and make adjustments to project constraints based on financial analysis.
    • Acts as liaison between internal stakeholders and client, to ensure open communication, appropriate identification of business needs, and alignment on deliverables.
    • Analyzes and benchmarks new product performance. Creates process maps in order to replicate successful implementations.
    • Reviews, analyzes, and creates detailed documentation of processes including but not limited to: workflow diagrams, program functions and features, options or various methodologies, and key successes and failures.
    • Driver to design, implement, while providing support to client and internal departments from sale to product implementation.
    • Responsible for project planning, identification, and tracking of risks and issues.
    • Ensures a smooth transition to operations and Sales Team upon implementation.
    • Translates clients’ needs into deliverables.
    • Implement innovative processes or changes that support the goals of the department.
    • Upholds the Crawford Code of Conduct




    • 1-3 years’ experience in project management.
    • PMP certification preferred.
    • Bachelor degree in Business, Finance, Risk Management or related field of study.
    • Exceptional understanding of general product/program procedures and processes.
    • Experience with process improvement.
    • Exceptional verbal communication and writing skills. Ability to communicate to various levels within an organization.
    • Exceptional time management skills and ability to work well independently.
    • Excellent PC skills, including Microsoft Office Suite (Word, Excel, Access and PowerPoint); familiarity with project software such as Oracle Project
    • Excellent organization skills and attention to detail.
    • Understanding of insurance or financial industry.
    • Ability to learn/understand business processes and recognize issues relating to ongoing projects.
    • Good interpersonal skills


    About Us


    Based in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is the world’s largest publicly listed independent provider of claims management solutions to insurance companies and self-insured entities with an expansive global network serving clients in more than 70 countries. The Crawford Solution® offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management and legal settlement administration. More information is available at www.crawfordandcompany.com.

    In addition to a competitive salary, Crawford offers you:

    • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries;
    • On-going training opportunities through every stage of your career
    • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

    Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

    Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means. 



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