• Learning Management System Administrator - College Grads Welcomed!

    Job Locations US-GA-Norcross
    Posted Date 2 weeks ago(4/11/2018 10:09 AM)
    Requisition ID
    2018-3737
    Category
    HR & Training
    Business Unit
    ATLANTA SUPPORT CNTR
  • Excellence In Everything We Touch

    Shared Services - HR and Training

    Position Summary

    Works in tandem with Crawford Educational Services and Crawford’s learning management system (LMS) vendor to provide technical and administrative client support. This includes performing Help Desk functions, tracking and reporting metrics, and supporting ongoing service deliverables. Helps ensure customer satisfaction and foster clear communications between our LMS, KMC On Demand, and internal and external clients.

    Responsibilities

    • Acts as support to clients and business units with regard to their LMS technical needs and process effectiveness.
    • Supports website management by posting new courses available for sale, updating course descriptions and approved credit hours, assisting direct customers in navigating the website and ordering online courses. Troubleshoots and resolves any technical issues experienced by customers while ordering/taking courses.
    • Solves data issues and problems from a technical standpoint and provides suggestions and feedback to programming team for system modifications.
    • Responds to requests for CE licensing information from regulatory agencies, which may include working with relevant departments to gather data, evaluating prior to submission, and participating in audits, if required.
    • Processes continuing education applications for licensees who complete KMC courses.
    • Trains KMC Administrators & Managers on system functionality and assists them in managing these duties for their respective teams and/or companies.
    • Assists KMC management and team in monitoring compliance and effectiveness of system and procedures through development and maintenance of tracking spreadsheets.
    • Submits CE applications to the states for new online courses or classroom courses.
    • Participates in special training projects or performs duties in other areas as requested.
    • Upholds the Crawford Code of Conduct

     

    Requirements

    • Bachelor's degree or an equivalent combination of education and experience.
    • A minimum of three years of technical or customer support experience. Ability to perform technical troubleshooting and maintaince of external client data. Data analysis and process improvement experience is highly desired.
    • Excellent customer service and communication skills
    • Excellent organization skills and attention to detail
    • Ability to learn Crawford systems and reporting mechanisms
    • Excellent PC skills, including Microsoft Office Suite
    • Excellent work ethic; proactive; demonstrates initiative in completing essential functions and assignments
    • Strong analytical and problem-solving skills
    • Ability to facilitate projects of varying complexity involving coordinating, controlling and implementing as well as the ability to develop and deliver in response to questions from management
    • Excellent time management abilities
    • Self-motivated
    • Team player

     

    About Us

    Based in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is the world’s largest publicly listed independent provider of claims management solutions to insurance companies and self-insured entities with an expansive global network serving clients in more than 70 countries. The Crawford Solution® offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management and legal settlement administration. More information is available atwww.crawfordandcompany.com.

     

    In addition to a competitive salary, Crawford offers you:

    • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
    • On-going training opportunities through every stage of your career
    • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

    Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.  

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