• Administrative Assistant-Issue Resolution

    Job Locations US-FL-Jacksonville
    Posted Date 2 weeks ago(4/10/2018 11:13 AM)
    Requisition ID
    Business Unit
    U.S. Services
  • Position Summary

    Serves in an administrative support role for new and pending assignments administered through the Issue Resolution department, documenting various system applications according to procedures and program requirements.


    • Assists in and/or performs general clerical duties necessary to accomplish daily department activities
    • Performs typing/keyboarding and data input functions
    • Monitors inbound email box for newly reported issues and general inquiries.
    • Acknowledges receipt of all new assignments to clients.
    • Assigns and distributes new assignments to Issue Resolution coordinators
    • Inputs and processes all client specific feedback forms.
    • Answers and directs incoming calls received on the dedicated Issue Resolution line
    • Assists external clients with customer service inquiries.
    • Documents assignments and status, utilizing appropriate web based systems
    • Participates in special projects or performs duties in other areas as requested.
    • Upholds the Crawford Code of Business Conduct and Ethics at all times.


    • High School Diploma or equivalent and at least 2 year’s customer service and/or administrative/clerical experience.
    • Minimum two years’ office experience. Demonstrated experience in customer service, administrative/clerical skills
    • Must complete continuing education requirements as outlined by Crawford Educational Services
    • Excellent attention to detail and organizational skills
    • Excellent written and verbal communication skills
    • Ability to utilize internal web-based programs
    • Ability to work independently, with minimal supervision
    • Strong analytical and problem solving ability
    • Strong work ethic

    About Us

    Based in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is the world’s largest publicly listed independent provider of claims management solutions to insurance companies and self-insured entities with an expansive global network serving clients in more than 70 countries. The Crawford Solution® offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management and legal settlement administration. More information is available atwww.crawfordandcompany.com.

    In addition to a competitive salary, Crawford offers you:

    • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries;
    • On-going training opportunities through every stage of your career
    • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

    Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

    Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means. 


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