Senior Casualty Adjuster - Inside

Job Locations US-OH-Cincinnati
Posted Date 1 week ago(2/14/2018 9:14 AM)
Requisition ID
Business Unit
U.S. Services

Excellence In Everything We Touch

US Services Fld Ops

Position Summary

Under moderate to light supervision, investigates, reserves, negotiates, evaluates and settles casualty claims of complex exposure including fatalities;  presents evidence in legal proceedings while maintaining adequate production levels; makes sales calls when requested to do so.


  • Examines claims forms, policies and endorsements, client instructions and other records to determine coverages.
  • Conducts on-site investigations of claims by interviewing claimants and witnesses, obtaining official reports, by inspecting physical damage, and by comparing claim information with evidence.
  • Sets loss reserves.
  • Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford.
  • Settles claims by determining insurance carrier’s liability, client’s instructions and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies, disposing of salvage, pursuing subrogation when appropriate.
  • Controls claims costs.
  • Recommends litigation when appropriate.
  • Presents evidence at legal proceedings, producing reports and other documents as evidence.
  • Maintains expected case load.
  • Maintains company reputation and integrity of insurance products by complying with federal and state regulations and service standards.
  • Maintains professional and technical knowledge through continuing education.
  • Makes sales calls by calling on local businesses to solicit new business or to maintain existing clients.
  • May assist and mentor junior adjusters with claims handling.
  • Upholds the Crawford Code of Business Conduct at all times.
  • Participates in special projects or performs duties in other areas as requested.


  • College degree or equivalent combination of education and experience.
  • Previous experience as a claims adjuster or must have completed Crawford specified adjuster training if no experience.
  • Extensive, substantive experience as a Claims Adjuster; preferred a minimum of 4 years prior claims experience.
  • Must be licensed as required by state and local jurisdictions.
  • Outside adjusters must have a valid driver’s license.
  • Strong verbal and written communication skills.
  • Strong attention to detail.
  • Strong analytical and mathematical ability. 


About Us

Based in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is the world’s largest publicly listed independent provider of claims management solutions to insurance companies and self-insured entities with an expansive global network serving clients in more than 70 countries. The Crawford Solution® offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management and legal settlement administration. More information is available at


In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries;
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means. 


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