Operations Trainer

2 weeks ago(1/2/2018 3:34 PM)
Requisition ID
Hidden (8750)
Business Unit

Excellence In Everything We Touch


Position Summary

This position is responsible for the conceptualization, design and delivery of multi-tiered training programs geared to fit the needs of general on-boarding, operationally specific and task oriented learning, and staff development. The ideal candidate would possess the skills and experience necessary to promote processes improvement ideas on the executive level that support the organization’s goals and objectives. Likewise, the position requires creating pro-active and responsive solutions to business needs and enhancing organizational performance.


  • Conduct effective needs assessment. Work with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
  • Formulate teaching outline and conduct training sessions across office locations using a variety of instructional methods, such as individual training, group instruction, lectures, demonstrations, conferences, meetings and workshops.
  • Guide and support senior level employees in identifying their career goals and the necessary strategies for achieving them in conjunction with department goals.
  • Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.
  • Test trainees to measure progress and effectiveness of training. Assist with problems concerning how to perform specific tasks related to their position.
  • Report on progress of employees under guidance during training periods.

About Us

For three decades, GCG, has been the recognized leader in providing legal administrative services for class action, mass tort and bankruptcy cases. In fact, we are the first claims administrator to have earned SOC 2, Type 1 certification.

The breadth and depth of our experience, responsiveness, global resources and state-of-the-art technology have made us the recognized leader in our field and the partner of choice for leading law firms, corporate legal departments, government agencies, and other legal professionals requiring our unique administrative support.

With more attorneys than any other firm in our business, and a staff of more than 500 that includes a team of software engineers, call center professionals, in-house legal advertising specialists and graphic artists with extensive website design experience, resources are unparalleled in the industry. We have offices coast-to-coast and are ready at a moment's notice to provide cost-effective administration services tailored to the needs of each case, regardless of its size or complexity.


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