Instructional Designer

Job Locations US-GA-Norcross
Posted Date 2 months ago(1/3/2018 9:38 AM)
Requisition ID
HR & Training
Business Unit

Excellence In Everything We Touch

Shared Services - HR and Training

Position Summary



Instructionally designs, creates or updates training for Crawford businesses, clients and continuing education. Creates training for multiple delivery modes such as e-learning, video, webinar, and instructor-led training. Creates courses using an e-learning tool that will run and track on our LMS.





  • Works with internal and external clients to assess training needs and determine and recommend a training solution.
  • Researches and develops insurance topics and instructionally designs materials into an e-learning format as well as periodically revising existing training materials for information updates and adaptation of best practices in instructional design.
  • Creates training videos or video clips for use in other training pieces.
  • Creates, updates and enhances online performance support tools and technologies.
  • Ensures that courses created for state adjuster continuing education meet the CE guidelines in the multiple states that require them, assisting support staff in the application and approval process as necessary, and keeping informed of updates to those guidelines to ensure compliance.
  • Procures the assets for creating an e-learning course, including images, editing new and existing images, video, etc. and recording audio narrative for courses as necessary.
  • Creates e-learning courses using GCMS (proprietary application), Articulate, Captivate and/or other authoring tools to create SCORM-compliant courseware.
  • Conducts quality control of new training items created before their release to the field or clients.
  • Tests training on KMC On Demand (LMS), LMS upgrades, offers feedback on functionality and testing of LMS upgrades, fields calls related to LMS.
  • Participates in special training projects or performs duties in other areas as requested.
  • Upholds the Crawford Code of Conduct




  • Requires a college degree with an emphasis in insurance, risk management, education, adult education, or instructional design or an equivalent combination of education and experience.
  • 3-5 years’ experience required
  • Experience in the insurance industry preferred. Distance learning methodologies, platforms, trends and instructional design methodologies an asset. Experience with E-Learning authoring tools required.
  • Adult Education, or Instructional Design certificate a plus 
  • Possesses in-depth knowledge relating to the contents, requirements, and methodologies involved in instructional design and adult learning theory.
  • Excellent training platform skills and group presentation skills.
  • Excellent PC skills, including Microsoft Office Suite, Adobe Captivate, Articulate Storyline, or similar
  • Ability to rapidly learn new software and applications as needed and develop learning solutions using these tools.
  • Strong proficiency in training program development, project management, and curriculum planning
  • Excellent organization skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal skills.
  • Excellent work ethic; proactive; demonstrates initiative in completing essential functions and assignments


About Us


Based in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is the world’s largest publicly listed independent provider of claims management solutions to insurance companies and self-insured entities with an expansive global network serving clients in more than 70 countries. The Crawford Solution® offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management and legal settlement administration. More information is available at

In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries;
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means. 



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