Casualty General Adjuster

US-CA-Sacramento | US-CA-Fresno | US-CA-Bakersfield | US-CA-Paso Robles
1 week ago(12/7/2017 2:20 PM)
Requisition ID
Business Unit
U.S. Services

Excellence In Everything We Touch

US Services Casualty Adjusting

Position Summary

Under light or specialized supervision, successfully resolves complex liability claims or other assigned losses by investigating, negotiating settlements, presenting evidence in legal proceedings while maintaining expected production levels; makes sales calls and presentations when requested.


  • Examines claims forms, policies and endorsements, client instructions and other records to determine coverages.
  • Investigates claims by interviewing claimants and witnesses, obtaining official reports, by inspecting physical damage, by comparing claims information with evidence.
  • Sets loss reserves and adjusts as needed.
  • Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford & Company.
  • Settles claims after determining insurance carrier’s liability, reviewing client’s instructions and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies, pursuing subrogation when appropriate.
  • Controls claim costs.
  • Maintains expected case load.
  • Recommends litigation when appropriate.
  • Presents evidence at legal proceedings producing reports and other documents as evidence.
  • Maintains company reputation and insurance products integrity by complying with federal and state regulations and service standards.
  • Makes sales calls by calling on local business in order to solicit new business or maintain existing business.
  • May assist and mentor junior adjusters with claims handling.
  • Upholds the Crawford Code of Business Conduct at all times.
  • Participates in special projects or performs duties in other areas as requested.



  • College Degree or an equivalent combination of education and experience.
  • Minimum 5 years previous experience preferred as an Adjuster including complex claims or claims with heavy losses.
  • Associate in Claims (AIC) through AICPCU.
  • Ability to work a variable work week including on-call schedules.
  • Strong verbal and written communication skills.
  • Strong attention to detail.
  • Strong analytical skills and mathematical ability.
  • Excellent organizational and interpersonal skills.
  • Utilizes available technology/automation to maximize claim handling efficiency.

About Us

Based in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is the world’s largest publicly listed independent provider of claims management solutions to insurance companies and self-insured entities with an expansive global network serving clients in more than 70 countries. The Crawford Solution® offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management and legal settlement administration. More information is available at


In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries;
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means. 


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