For assigned business unit, performs business and productivity analyses, conducts research and organizational studies, and develops methods and procedures which relate to either manual or automated systems or methodologies, and makes recommendations to improve department and corporate effectiveness and efficiency.

• Conducts research studies of business operations and systems to assist in improving productivity through more efficient use of application systems.
• Provides various data and information to the business units to enable the department to make appropriate business decisions. Assists in developing priorities within the business units and then within the company.
• May participate in the development of business automation request requirements for new or existing system designs.  
• Evaluates and critiques software packages, productivity management programs, and emerging technologies for applicability to the business.   Participates in analyzing and helping to incorporate new technologies and software packages into existing or future systems where appropriate, in partnership with others in the business unit and IT.
• May prepare project budgets and cost/benefit analyses, as requested.
• Helps to provide the business areas additional business understanding of areas other than their own.
• Coordinates with the business units and other entities to ensure that work processes and standard operating procedures that impact other areas, are effectively and appropriately integrated to maximize overall benefits.
• Develops, writes, publishes and maintains standard operating procedures and documentation in support of manual or automated systems, including screen layouts, reports, interfaces, etc.
• Conducts audits to ensure compliance and effectiveness of standardized models, procedures, and system requirements.
• Participates in the planning and conducting of pilots and the development of training as requested.
• Represents Broadspire at meetings with customers, vendors and outside consultants, as requested.
• Keeps Manager informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to Manager for direction.
• Performs other related duties as required or requested.

• Bachelor’s degree in Business Administration or the equivalent combination of education and experience. 
• One to three years of professional experience that provided a working knowledge of applied business analysis concepts, reporting methods, general business practices and procedures, as well as basic knowledge of the assigned business unit. 
• Demonstrates ability to manage projects involving planning, coordinating, and controlling.
• Working knowledge of project techniques and software is desirable.
• Demonstrates sound skills in fact gathering, defining objectives, and determining alternatives.
• Ability to analyze problems, develop hypotheses and make sound recommendations.
• Demonstrates effective and diplomatic oral and written communication skills, including the ability to develop and deliver information (including formal presentations) and to respond to questions from all levels of the organization.
• Demonstrates a sound knowledge of technology and how to relate business needs in data processing terms.
• Demonstrates the ability to analyze problems, develop hypotheses, and make sound recommendations.
• Must be able to travel as required. Travel is variable both in frequency and duration.

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. 

• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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