Under direct supervision, provides clerical assistance and performs administrative related functions in conjunction with other service center personnel in the maintenance of daily service center activities. Serves in an administrative support role for assigning work to coordinators and reviewers, and in processing new and pending issues and escalations administered through the intake process in support of key operational functions, documenting and informing various systems, stakeholders, records and applications according to procedures and program requirements.

• Assists in and/or performs general clerical duties necessary to accomplish daily department activities
• Performs typing/keyboarding and data input functions
• Monitors inbound email box for newly reported issues and general inquiries
• Proactively monitors project production and quality to ensure achievement of client objectives and standards.
• Collects, verifies, and stores organizational payroll data.
• Assigns and distributes inquires to coordinators or reviewers
• Inputs and processes all client specific feedback forms
• Answers and directs incoming calls received on the dedicated service lines
• Assists external clients with customer service inquiries
• Documents assignments and status, utilizing appropriate web based systems
• Participates in special projects or performs duties in other areas as requested
• Upholds the Crawford Code of Business Conduct and Ethics at all times

• High School Diploma or equivalent and at least 2 year’s customer service and/or administrative/clerical experience
• Minimum two years’ office experience. Demonstrated experience in customer service, administrative/clerical skills
• Excellent attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to utilize internal web-based programs
• Ability to work independently, with minimal supervision
• Ability to multi-task effectively
• Strong analytical and problem solving ability
• Strong work ethic
• Possesses high level of attention to detail
• Understands the business-to-business relationship, and deals with all communication effectively with high levels of customer service. Proactive in making suggestions for process improvements and creative methods
• Must complete continuing education requirements as outlined by Crawford Educational Services

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. 

• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.