Customer Service Representative III

2 weeks ago(12/5/2017 9:08 AM)
Requisition ID
Business Unit
U.S. Services

Excellence In Everything We Touch

Contractor Connection - Customer Service

Position Summary

Provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements.  Ability to apply Contractor Connection processes and program requirements to issue resolution.


  • Monitors and tracks assignment volume by contacting clients and/or contractors and document status according to procedures and program requirements.
  • Assist management of new client assignments.
  • Monitor daily file activity to ensure contacts are made accordingly; assists in identifying problems.
  • Assist with general issues regarding contractors, clients and homeowners.
  • Assist with verifying data received through internal reports
  • Assist Supervisor with creating team presentations.
  • Reviews dashboard for outstanding assignments.
  • Contacts contractors for status of file activity (site inspection, estimate upload, etc.)
  • Record status and file activity utilizing specific computer applications.
  • Provide escalated assistance to incoming client calls pertaining to claim or project management software use and how to send assignments.
  • Perform escalated assignment resolution.
  • Creates new contractor assignments as requested.
  • Maintains overall knowledge of Contractor Connection business model and all Customer Support functions.
  • Participates in special projects or performs duties in other areas as requested.
  • Upholds and projects the public image of the Company.


  • Bachelor degree or an equivalent combination of education and experience, and at least 3 years customer service or property or claims management experience.
  • Demonstrated experience in customer service, administrative/clerical skills. A Minimum of one year as a Customer Service Representative II or an equivalent combination of education and experience.
  • Thorough knowledge and understanding of Contractor Connection applications, workflows and reporting systems. Thorough understanding of Contractor Connection and Customer Service procedures and processes.
  • Highly proficient and advanced computer skills.
  • Excellent attention to detail and organizational skills
  • Good time management abilities.
  • Strong analytical and problem solving ability.
  • Excellent written, verbal and oral communication skills.
  • Good interpersonal skills.
  • Business acumen.
  • Ability to work independently, with minimal supervision.
  • Strong Work Ethic.

About Us

Based in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is the world’s largest publicly listed independent provider of claims management solutions to insurance companies and self-insured entities with an expansive global network serving clients in more than 70 countries. The Crawford Solution® offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management and legal settlement administration. More information is available at


In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries;
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means. 


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