This position is responsible for the delivery of disability and absence management services for a set of claim teams, which may include one or more of these lines of business: Short Term Disability (STD), FMLA/Absence/Paid Leaves, STD/FMLA integrated, LTD, Financial Analysts and Business Systems. This position will be tasked to refine and maintain overall metrics related to performance guarantees by client, internal required service levels by product and profitability of assigned claim teams through maximum cost containment. The Director will help drive departmental adoption of best practices as well as educate clients through presentations with consultants, senior leadership and HR as needed. Manages the business operations to ensure efficient and cost effective processes, optimal employee satisfaction and career development, grow and groom front line Team Managers, ensure effective and accurate procedures and technology are in place as well as support the company’s strategic business goals.

• Facilitates the implementation, continuous improvement and integration of all disability and absence management programs/processes within the assigned group of teams.
• Represents the face of the claim operation to assigned national clients.
• Provides proactive leadership in developing a continuous improvement culture within the assigned group of teams.  Ensures that all aspects of the department’s operations are meeting corporate guidelines, federal, state, and local law and are in accordance with professional standards and confidentiality.  Concurrently, assessing the various programs ensuring they meet their defined objective and are meeting the needs of our clients. 
• Manages, hires, trains, develops and motivates qualified individuals including identification of succession planning candidates.
• Maintains up-to-date knowledge of industry trends in integrated disability and absence management to ensure that the various programs and processes are truly best practice.
• Manages business unit to budget to meet corporate revenue objectives.
• Works with the reporting and analytics team to ensure our key metrics are current and measures that allow a view of the day to day efficiency and effectiveness of the operations as well as the higher level business impact that can be benchmarked.
• Participates in sales presentations and meetings with prospects and current accounts in support of corporate revenue objectives.
• Performs other related duties as required.

• Bachelor’s Degree or equivalent work experience required.
• Minimum of eight years progressive experience in managing integrated disability and absence management programs with preference for employer-based experience
• Leadership role in a disability/absence insurance carrier claim operation or third party administrator claim operation
• Expertise with disability/absence best practice benchmarking and metrics
• Demonstrated ability to establish critical relationships at all levels of the organization and with external partners
• Exceptional communication skills, change management skills, and customer focus
• Strong organizational and time management skills
• Excellent oral, written, and presentation skills
• Demonstrated experience in building high performance teams - ability to inspire a shared vision and empower and motivate a team.

Preferred:

• Six years in an increasing supervisory or leadership capacity required.
  
• Current membership/leadership in professional organization critical to the field.
  
• Must complete continuing education requirements as outlined by Crawford Educational Services.
  
• Nationally accredited certification in a related profession such as Certified Disability Manager.
  
• Management Specialist (CDMS) or Certified Case Manager (CCM).
  
• Experience in a broader integrated health and productivity model including healthcare, on-site clinics, wellness, and EAP.
  
• Experience interfacing and supporting complicated, middle to large national client companies.
  
• HR or Disability certifications.

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.

When you accept a job with Crawford, you become a part of the One Crawford family. 

• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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