Team Manager - Broadspire

2 weeks ago
Requisition ID
Business Unit

Excellence In Everything We Touch


Position Summary

Under general direction, supervises the investigation, management, & timely disposition of claims within account, carrier and/or company guidelines, & assists the Service Center Manager in managing the branch claim office.


  • Makes every reasonable effort to select, train & develop qualified minorities & women in support of the Company's Affirmative Action Program.
  • Establishes & communicates performance standards & objectives, conducts performance appraisals.
  • Recommends/approves salary adjustments, promotions, transfers & dismissals.
  • Monitors operations & staff & recommends, when necessary, changes in methods, procedures, structure, & additions or changes in personnel to secure optimum utilization of resources.
  • Counsels team members on educational & job opportunities which will enhance their career development, & keeps staff informed of current problems, changes, & new developments in the department & company by conducting periodic meetings.
  • Administers all company human resources policies & procedures, communicates to staff, interprets as necessary, & ensures compliance.
  • Installs and/or monitors the approved Corporate Productivity and/or Work Management Program, reports on productivity trends, & recommends & implements changes on an ongoing basis to improve productivity.
  • Reviews, analyzes, & assigns losses to the appropriate claim technician with directives.
  • Reviews files on a periodic basis to determine accuracy & completeness &, if required, issues directives for further investigation, evaluation, negotiation, contributions from other parties, subrogation, arbitration and/or contact with legal channels.
  • Monitors the accuracy, completeness, & the appropriateness of billings (e.g. legal, medical, appraisal) when reviewing claim files.
  • Reviews reserve recommendations, establishes reserves & makes recommendations on reserves exceeding authority.
  • Controls expenses to meet the Branch Claim budget, & keeps expenditures to a minimum.
  • Provides the necessary guidance to unit personnel on investigations, appraisals of damages, liability, coverages, & settlement techniques.
  • Extends settlement authority as warranted and/or investigates & settles difficult cases as required or requested to assure proper investigation & disposition of all cases.
  • Assists in establishing Branch Claim office objectives supportive of Home Office Claim & corporate objectives.
  • Provides assistance in the selection & evaluation of vendors (i.e., defense attorneys, medical examiners, independent adjusters, & auto appraisers).
  • Reviews & assists in preparing suit cases for forwarding to legal counsel, checking to assure that coverages are not exceeded & legal reserves are adequate & confers with attorneys regarding these matters Attends trials, settlement conferences, mediations, & arbitrations, as required.
  • Assists in the preparation of account, carrier or broker reviews.
  • Services TPA accounts as required.
  • Operates, inputs & retrieves information using the Focus System & Claim Workstation. Requests checks, form letters & other correspondence through the Focus System & Claim Workstation.
  • Organizes workflows of the Focus System & Claim Workstation to provide maximum productivity.
  • May assist in the training of staff in the operation & uses of the automated Focus System & Claim Workstation.
  • Assists in the training of new Claim Team Managers.
  • Monitors workplace & work practices to ensure safe office conditions, & makes recommendations and/or changes as necessary.
  • Keeps Service Center Manager informed verbally & in writing of activities & problems within assigned area of responsibility; refers matters beyond limits of authority & expertise to Service Center Manager for direction.
  • Ensures staff is in compliance with internal large loss reporting guidelines.
  • Performs other related work as required or requested.


  • Education equivalent to graduation from college or the equivalent in related work experience.
  • Five or more years of progressive experience as a Claim Technician, or the equivalent, demonstrating the technical expertise to handle the most complex cases with a high degree of judgment & discretion. 
  • Physical requirements are those of light or sedentary work, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. This position involves sitting, standing or walking most of the time. Visual acuity requirements are those of a clerical administrative whose work deals largely with preparing figures and working on a computer terminal. Repetitive motion or "keyboard usage" is a requirement of the job.
  • Demonstrates effective & diplomatic oral & written communication skills.

About Us

Broadspire (, a leading international third party administrator, provides risk management solutions designed to help clients improve their financial results. Broadspire offers casualty claim and medical management services to assist large organizations in achieving their unique goals, increasing employee productivity and reducing the cost of risk through professional expertise, technology and data analytics. As a Crawford Company, Broadspire is based Atlanta, Ga., with 85 locations throughout the United States. Services are offered by Crawford & Company under the Broadspire brand in Europe (, including the United Kingdom (

In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries;
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means. 


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