Customer Service Representative II

2 weeks ago
Requisition ID
Business Unit
U.S. Services

Excellence In Everything We Touch

Contractor Connection - Customer Service

Position Summary

Provides assignment support for open/pending assignments by contacting clients and/or contractors, and documenting various system applications according to procedures and program requirements.


  • Reviews dashboard for outstanding assignments.
  • Contacts contractors for file status (site inspection, estimate upload, etc.).
  • Documents file assignments and status, utilizing appropriate management tools and reports as necessary to evaluate the progression of the completion of the job or project.
  • Assists external clients with customer service inquiries.
  • Reviews contractor uploads to ensure all documentation is provided.
  • Responsible for investigating and processing assignments where no contractor is found.
  • Creates new or additional contractor assignments as required.
  • Completes customer satisfaction surveys as required.
  • Maintain a thorough knowledge of all Customer Service Support Functions.
  • Participates in special projects or performs duties in other areas as requested.
  • Upholds and projects the public image of the Company.


  • High School Diploma and at least 2 years of experience providing customer service and/or administrative/clerical support.
  • Demonstrated experience in customer service, administrative/clerical skills. A Minimum of six months as a Customer Service Representative I or an equivalent combination of education and experience.
  • General knowledge and understanding of Contractor Connection applications.
  • Highly proficient and advanced computer skills.
  • Excellent attention to detail and organizational skills
  • Good time management abilities.
  • Strong analytical and problem solving ability.
  • Excellent written, verbal and oral communication skills.
  • Good interpersonal skills.
  • Business acumen.
  • Ability to work independently, with minimal supervision.
  • Strong work ethic.

About Us

Based in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is the world’s largest publicly listed independent provider of claims management solutions to insurance companies and self-insured entities with an expansive global network serving clients in more than 70 countries. The Crawford Solution® offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management and legal settlement administration. More information is available at


In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries;
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means. 


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