Business Systems Analyst I

3 weeks ago
Requisition ID
Sales & Marketing
Business Unit
AU - Broadspire

Excellence In Everything We Touch


Position Summary



Provides support to clients with respect to applications computing technologies by assisting in defining user requirements for existing business applications to ensure optimal use of systems; participates in implementing new applications to improve information processing on an ongoing basis.





  • Provides technical support for applications technologies within areas of expertise by analyzing and documenting user requirements pertaining to existing business applications and assisting in planning for and implementing new ones.
  • Supports front line staff members with system-related issues, navigates the issue through to resolution, documents findings and reports to leadership with actions needed if any.
  • Confers with and may train internal and external customers in the utilization of business applications, within areas of expertise, to ensure that customers optimize the value of those applications.
  • Provides reports for leadership including operations, field and finance (etc) as needed related to product volumes for billing/invoicing purposes in a timely manner on a set schedule.
  • Trains new staff members as needed on how to operate or process product line on the source system
  • Provides ongoing system support in identifying gaps, processing flaws and recommending alterations to best practices
  • Identifies and assists in resolving business-related problems and issues with assigned applications and work processes. Escalates problems beyond level of expertise to manager, more experienced technical staff or vendor representatives.
  • Recommends improvements to existing technologies & methods, to improve the quality/timeliness of technical & customer support.
  • Delivers quality and timely results, i.e., technical and customer support, based on company business needs and objectives.
  • Maintains state-of-the-art knowledge within areas of responsibility.
  • Recommends and implements improvements to existing technologies and methods or proposes new ones, to improve the quality and timeliness of technical and customer support.
  • Delivers quality & timely results, i.e., technical and customer support, based on company business needs and objectives.
  • Fosters the development of technical knowledge and performance skills of technicians.
  • Complies with and supports all corporate, department and unit policies and procedures.
  • Performs other related duties as required or requested.
  • Upholds the Crawford Code of Business Conduct at all times.
  • Participates in special projects or performs duties in other areas as requested.




  • Education equivalent to a college degree in an information technology related or business administration related discipline, or the equivalent in related work experience.

  • One to three years of experience in the insurance industry or a related financial services industry.

  • A working knowledge of at least one insurance industry field (e.g. underwriting, claim, operations, etc) to be able to determine user requirements; a basic understanding of the insurance industry and Broadspire business practices, to ensure that technical solutions correspond to business needs.

  • Ability to receive ideas, thoughts and information without interrupting. Ensures comprehension of what is being said; asks questions to achieve understanding, as appropriate.

  • Ability to create and maintain a positive customer service relationship and to identify and understand customers' needs. Maintains two-way communication to deliver products and services that meets customer expectations.

  • Ability to communicate ideas and information verbally, both one-on-one and in meetings, in a manner that is clear and concise. Presents prepared information in a manner that holds customers' interest and addresses their needs and concerns. Able to adjust presentation styles to correspond to the audience being addressed.

  • Ability to present written information in a clear, concise and organized manner. Writes technical information so that it can be understood by non-technical audiences.

  • Assesses alternatives and presents logical solutions to problems.

  • Ability to influence events to achieve results. Originates independent action rather than passively reacting to events as they occur.

  • Ability to make practical, timely and realistic decisions after considering possible outcomes as well as corresponding risks.

  • Able to use reason, even when dealing with sensitive topics.



About Us


Broadspire (, a leading international third party administrator, provides risk management solutions designed to help clients improve their financial results. Broadspire offers casualty claim and medical management services to assist large organizations in achieving their unique goals, increasing employee productivity and reducing the cost of risk through professional expertise, technology and data analytics. As a Crawford Company, Broadspire is based Atlanta, Ga., with 85 locations throughout the United States. Services are offered by Crawford & Company under the Broadspire brand in Europe (, including the United Kingdom (

In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries;
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means. 



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