Claim System Data Support Operations Analyst

US-IL-Lake Zurich
1 month ago
Requisition ID
Business Unit

Excellence In Everything We Touch


Position Summary



Under the general direction of the Claims Data Operations Manager, the Data Support Analyst performs a variety of operational support services to the Claim Department, its business partners and its clients related to the handling of returned checks, processing of refunds, escheatment review, paying of invoices and fees, and analysis of Control request.





  • Participates in the analysis of internal operational procedural changes/workflows and requirements. 

  • Assists in the research, writing, publishing and maintenance of operating procedures and user manuals.

  • Provides assistance to various BSI Departments identifying, researching and correction of indicative and financial data errors. 

  • Responsible for monitoring and handling appropriately various reports; i.e NY Surcharge, IRS, 180 Day Stale Date, etc. within a specified period of time.

  • Processes various vendor invoices via bulk pay file procedures and ensures proper application of monies.

  • Provides assistance to Central Printing Facilities in relation to damaged checks, checks requiring additional or corrective mailing information/instructions.

  • Receives reimbursement checks to be applied to claim files and or miscellaneous checks for subpoena/copy/witness fees/overnight package charges

  • Maintains applicable log books and adheres to established guidelines of applying reimbursements to claim files and/or mailing of reimbursement/miscellaneous checks to appropriate lockbox.

  • Ensures manual payments for various attorney invoices for various law firms utilized by Broadspire are applied to the claim files in a timely manner.

  • Provides assistance on various projects that are assigned to Claim Operations for handling to completion.

  • Provides back up coverage when required and/or requested on one or more responsibilities within the Claim Department.

  • Provides claim and technical assistance to callers on Broadspire Hot Line.

  • Completes quarterly analysis of stale date reports from Finance of Checks that have already been deemed escheatable to state and validates that these items are still escheatable and payment has not been reissued.  Updates and report and database with any changes

  • Develops and maintains a favorable working relationship with internal and external customers.

  • Keeps abreast of internal claim system changes and developments that impact the Claim Systems/Operations area.

  • Participates in special assignments as assigned.

  • Upholds the Crawford Code of Conduct.





  • Education equivalent to graduation from High School, supplemented by courses in Word Processing, spreadsheet creation or the equivalent in work related experience.
  • One or more years’ experience in Broadspire Business Support Services, Claim Systems/Operations or the equivalent, demonstrating a good knowledge of claim systems and field operations.
  • Demonstrates effective customer relations skills.
  • Demonstrates sound analytical skills.
  • Demonstrates effective and diplomatic oral and written communication skills.
  • Demonstrates ability to work accurately with attention to detail and customer expectations.
  • Demonstrates a comprehensive knowledge of claim system functions and the relationship of client information to accurate claim processing and reporting.


About Us


Broadspire (, a leading international third party administrator, provides risk management solutions designed to help clients improve their financial results. Broadspire offers casualty claim and medical management services to assist large organizations in achieving their unique goals, increasing employee productivity and reducing the cost of risk through professional expertise, technology and data analytics. As a Crawford Company, Broadspire is based Atlanta, Ga., with 85 locations throughout the United States. Services are offered by Crawford & Company under the Broadspire brand in Europe (, including the United Kingdom (

In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries;
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means. 



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