Business Analyst - US Services

7 days ago
Requisition ID
Business Development
Business Unit
U.S. Services

Excellence In Everything We Touch

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Position Summary

Conduct business process analyses, needs assessments, preliminary cost/benefits analyses and support the project management process in an effort to align information technology solutions with business initiatives.





  • Identify and document requirements for integration, development, and enhancement of application systems.
  • Participate in definition, design, testing, training, implementation, and support of system requirements.
  • Works closely with business staff to understand and document current and proposed business process and business objectives.
  • Assist in project planning, identification, and tracking of risks and issues.
  • Reviews, analyzes, and creates detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify computer systems.
  • Adhere to adopted SDLC process including any required documentation.
  • Upholds the Crawford Code of Business Conduct at all times.
  • Participates in special projects or performs duties in other areas as requested.




  • Requires a high school diploma.  A bachelor's degree and/or additional Business Analysis training or certification is desirable.
  • At least 2 years of experience in a role demonstrating business systems analysis expertise is required.
  • While performing the duties of this position, travel (by air, car, etc.) may be required. 
  • Ability to understand the flow and logic of multiple software applications.
  • Very good verbal and written communication skills.
  • Excellent organizational, analytical and time management abilities.
  • Must be a detail oriented, analytical and an independent thinker.  Must strive for results.
  • Some experience in working with web-based technology environments.


About Us


Based in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is the world’s largest publicly listed independent provider of claims management solutions to insurance companies and self-insured entities with an expansive global network serving clients in more than 70 countries. The Crawford Solution® offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management and legal settlement administration. More information is available at

In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries;
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means. 



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