Senior Client Engineer- End User Computing

US-GA-Atlanta
4 weeks ago
Requisition ID
2017-2152
Category
Information Technology
Business Unit
ATLANTA SUPPORT CNTR

Position Summary

 

 

The Sr. Client Engineer is responsible for providing technical guidance and direction of the Crawford Client Engineering team in maintaining a stable and functional computing environment. This includes coaching and mentoring of a client engineering team in developing, maintaining, supporting, and optimizing key functional areas, particularly, desktop imaging, application packaging, scripting, LANDesk operations, Group Policy and desktop security solutions.

 

 

Responsibilities

 

  • Responsible for installing and implementing client systems that will enhance the business user’s experience while minimizing IT resource overhead.
  • Builds Crawford & Company Desktop Images (Windows 7, Windows 10, et al)
  • Delivers a stable Microsoft Windows OS (7/10) image for the Crawford Desktop environment.
  • Responsible for providing Tier 2/ Tier 3 level of user support analyzing and resolving escalated end user hardware and software incidents or problems in a timely and accurate fashion as well as providing additional training to the lower level support positions when required.
  • Analyzes, builds, tests, and deploys software installation packages for the Microsoft Windows 7 and Windows 10 operating systems using Microsoft Windows Installer (MSI) technology, iVanti LANDesk, and Microsoft MDT Tool sets.
  • Executes on-going application maintenance, recommend and design/implement improvements. 
  • Administers and manages the workstation operating system patching/security update program
  • Responsible for the full desktop operating system image life cycle including: initial image problem research and discovery, contacting vendors and developers for information as required, image development and construction, image testing, deployment, third-level production support, and providing full image documentation and build notes.
  • Analyzes, troubleshoots, and correct production image engineering defects.
  • Actively Supports and Develops IT Policies, Procedures, and Documentation; Assists in the creation and maintains standards as they relate to delivery of network services.
  • Responsible for documenting changes to environment and maintaining inventory of standard hardware/local software by utilizing the current inventory/database/asset system.
  • Enhances professional growth and development through education programs, workshops, or other educational opportunities that may be presented. Assists in the training of staff. 
  • Keeps abreast of current events.
  • Performs additional duties as assigned.
  • Upholds the Crawford Code of Conduct

 

Requirements

 

  • Bachelor degree in computer science, engineering or related field preferred
  • 5-7 years of hands on experience with designing and managing Microsoft Windows Desktop infrastructures in a large geographically dispersed corporate environment (3000+ users)
  • 5+ years of experience delivering desktop images and demonstrated knowledge of service and application delivery
  • Must have prior experience and a solid understanding of application and deployment tools to include LANDesk, SCCM, and Ghost
  • Knowledge and understanding of both virtual (VMware/Citrix) and physical environments
  • Working knowledge of Windows desktop operating systems and registry – Windows 7 and Windows 10
  • Understanding of Microsoft Active Directory group policy for organization units
  • Experience configuring and repairing desktop and laptop hardware
  • Window 7/10 design, configuration & deployment; Window 7/10 Build and Image
  • Experience with Microsoft Outlook and Office365
    batch files as well as wmi scripts
  • Application packaging for LANDesk, Microsoft SCCM, Dell Wyse, environments
  • Microsoft and 3rd Party application security patching and deployment methodologies
  • Application Virtualization and Virtual Desktop Computing
  • Ability to balance ever-changing priorities
  • Good technical oral and written communication skills a must
  • Must have working knowledge, skills and ability to understand Microsoft Windows Active Directory and how it works within the client environment
  • Effectively manage relationships with key support partners, business representatives and vendors

 

About Us

 

Based in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is the world’s largest publicly listed independent provider of claims management solutions to insurance companies and self-insured entities with an expansive global network serving clients in more than 70 countries. The Crawford Solution® offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management and legal settlement administration. More information is available at www.crawfordandcompany.com.

In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries;
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means. 

 

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