Claims Training Specialist

3 months ago(9/20/2017 8:23 AM)
Requisition ID
Business Unit

Excellence In Everything We Touch

Broadspire Claims

Position Summary



Researches, plans, develops and conducts corporate/organizational training programs to increase productivity for various Broadspire departments. Conducts training to groups of 1 - 50 participants. Develops curriculum for training programs to be introduced to Broadspire staff.





  • Designs training materials and courseware for programs needed by all departments within the company (i.e. Effective Communication skills).
  • Conducts research and collects reference materials to provide up-to-date training materials to be utilized by the Training & Development department.
  • Provides classroom training and follow-up support to BROADSPIRE team members on material presented in class.
  • Collects follow-up exercises, evaluations and questionnaires to improve and update course design.
  • Develops and maintains the Train-the-Trainer program to ensure consistent, quality training programs throughout the company.
  • Assists team members on projects and helps them to recognize software program features in a productive, time efficient way.
  • Designs, updates and conducts organizational training, including but not limited to; Time Management, Telephone Courtesy & Customer Service, Effective Speaking Skills, Business Writing and Proposal Writing.
  • Secures certification to conduct specialized training, i.e. DDI, Service Plus and Behavioral Interviewing.
  • Performs other related duties as required or requested.
  • Upholds the Crawford Code of Conduct




  • Education equivalent to a college degree or the equivalent in related work experience.  A Master's degree is preferred. 
  • Certification in DDI, Behavioral interviewing, and Service Plus (to be achieved post-employment) is required. 
  • Excellent oral and written skills are essential. 
  • Must demonstrate a high commitment to task as well as a high level of creativity and versatility in developing course curriculum. 
  • Must be able to effectively interact with all levels of staff and able to tolerate ambiguity in a changing environment.


About Us


Broadspire (, a leading international third party administrator, provides risk management solutions designed to help clients improve their financial results. Broadspire offers casualty claim and medical management services to assist large organizations in achieving their unique goals, increasing employee productivity and reducing the cost of risk through professional expertise, technology and data analytics. As a Crawford Company, Broadspire is based Atlanta, Ga., with 85 locations throughout the United States. Services are offered by Crawford & Company under the Broadspire brand in Europe (, including the United Kingdom (

In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries;
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means. 



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