Client Account Manager

6 months ago(8/2/2017 2:51 PM)
Requisition ID
Sales & Marketing
Business Unit
U.S. Services

Excellence In Everything We Touch

Contractor Connection - Customer Service

Position Summary

Enhances customer satisfaction and increases sales and claims assignment opportunities through establishment of customer relationships and performance of account management activities.


  • Establishes relationships with client offices in order to grow new and existing accounts Maintains a high proficiency/knowledge of all organizational workflows, and associated management tools
  • Maintains scheduled telephone and/or personal contacts with client established program point of contact(s) with focus toward increasing their business.
  • Analyzes program reports to identify client users and non users in order to build and establish rapport on increasing program use in respective client office.
  • Provides client user training as needed in order to assist client overall understanding of program and increase usage.
  • Explores and probes appropriate client contracts for increased business opportunities and program expansion of services
  • Analyzes program performance data and prepares client reports
  • Serves as a liaison between clients and Contractor Connection for quality, timeliness or other program issues.
  • Follows up with clients to ensure assignment issues have been corrected.
  • Assists in the implementation and training for new client programs
  • Participates as needed in key client stewardship meetings as determined by Contractor Connection management
  • Provides monthly/quarterly internal status reports on program growth action plan
  • Upholds the Crawford Code of Business Conduct at all times.
  • Participates in special projects or performs duties in other areas as requested.


  • Requires a bachelor's degree or an equivalent combination of education and experience.
  • Must have a minimum of one year in claims or restoration experience or the equivalent general experience.
  • Requires some overnight travel
  • Good understanding of insurance and/or restoration terminology, practices and the program procedures and processes.
  • Good verbal communication and writing skills.
  • Persuasiveness.
  • Ability to learn and work in electronic claims management system and contact management systems
  • Good time management skills and ability to work well independently.
  • Strong commitment to client satisfaction.
  • Good time management.
  • Understanding of the sales and marketing process.


About Us

Based in Atlanta, Crawford & Company (NYSE: CRD-A and CRD-B) is the world’s largest publicly listed independent provider of claims management solutions to insurance companies and self-insured entities with an expansive global network serving clients in more than 70 countries. The Crawford Solution® offers comprehensive, integrated claims services, business process outsourcing and consulting services for major product lines including property and casualty claims management, workers compensation claims and medical management and legal settlement administration. More information is available at


In addition to a competitive salary, Crawford offers you:

  • Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries;
  • On-going training opportunities through every stage of your career
  • Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V

Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means. 


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